Privacy Policy

1. Introduction

Britannia Clothing Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website erythdisac.com (the "Site") or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via our contact form or email
• Subscribe to our newsletter
• Make an appointment for our services
• Provide us with garments for repair or alteration
• Leave reviews or testimonials

This information may include:

• Name and contact information (email address, phone number, postal address)
• Payment information (when making transactions)
• Service preferences and garment details
• Communication preferences

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring website addresses
• Device identifiers

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For detailed information about our cookie usage, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To provide and maintain our clothing repair and alteration services
• To process appointments and service requests
• To communicate with you about your orders and services
• To provide customer support

3.2 Business Operations

• To send you newsletters and marketing communications (with your consent)
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations

3.3 Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you subscribe to our newsletter or marketing communications
• Contract: When necessary to perform our services
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: When required by law

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and website optimization

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access or disclosure
• Accidental loss or destruction
• Malicious attacks or breaches
• Unlawful processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer records: 7 years for tax and business purposes
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Contact form submissions: 2 years

7. Your Rights (GDPR and UK GDPR)

If you are a resident of the European Union or the United Kingdom, you have the following rights regarding your personal data:

7.1 Access and Portability

• Right of Access: Request copies of your personal data
• Right to Data Portability: Request transfer of your data to another service

7.2 Correction and Deletion

• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data

7.3 Processing Rights

• Right to Restrict Processing: Request limitation of data processing
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in Section 12.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

10. Newsletter and Marketing Communications

You may choose to subscribe to our newsletter to receive:

• Clothing care tips and guides
• Special offers and promotions
• Company updates and news
• New blog post notifications

You can unsubscribe at any time by:

• Clicking the unsubscribe link in any email
• Contacting us directly
• Updating your preferences through our website (when available)

11. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at:

Email: [email protected]

14. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In the UK, you can contact:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

16. Effective Date

This Privacy Policy is effective as of March 1, 2024.