Terms of Service

1. Introduction

Welcome to Britannia Clothing Repair. These Terms of Service ("Terms") govern your use of our website located at erythdisac.com (the "Service") operated by Britannia Clothing Repair ("us," "we," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

3. Description of Service

Britannia Clothing Repair provides professional clothing repair, alteration, and restoration services including but not limited to:

• Clothing repairs (tears, holes, zipper replacement, button replacement)
• Alterations (hemming, taking in/letting out, sleeve adjustments)
• Leather repair and restoration services
• Wedding dress and formal wear alterations
• Consultation and assessment services

4. Service Terms and Conditions

4.1 Quotes and Estimates

• All quotes are estimates based on initial inspection
• Final costs may vary if additional work is discovered during the repair process
• We will contact you before proceeding with any work that exceeds the original quote by more than 20%
• Quotes are valid for 30 days from the date of issue

4.2 Payment Terms

• Payment is due upon completion of work unless other arrangements have been made
• We accept cash, card payments, and bank transfers
• A deposit may be required for extensive work or expensive garments
• Items will not be released until payment is made in full

4.3 Turnaround Times

• Estimated completion times are provided in good faith but are not guaranteed
• Completion times may be affected by the complexity of work, material availability, and current workload
• Rush services may be available for an additional fee
• We will notify you of any significant delays

5. Customer Responsibilities

5.1 Garment Condition

• Customers must inform us of any special care requirements or previous repairs
• Garments should be reasonably clean when brought for service
• Customers must disclose any sentimental or high monetary value of items
• We reserve the right to refuse service on heavily soiled or contaminated items

5.2 Item Collection

• Items must be collected within 30 days of completion notification
• Storage fees may apply for items not collected within this timeframe
• Items left for more than 90 days may be disposed of at our discretion
• Collection receipts must be presented to claim items

6. Limitation of Liability

6.1 Service Limitations

While we take utmost care in handling your garments, certain limitations apply:

• We cannot guarantee perfect results on all items, particularly those that are heavily damaged or of poor quality
• Some alterations may not be possible due to garment construction or design
• Color matching may not be exact due to fabric aging or dye variations
• We cannot be held responsible for shrinkage, color bleeding, or fabric deterioration due to age or poor quality

6.2 Liability Limits

• Our liability is limited to the replacement value of the garment or the cost of our services, whichever is lower
• Maximum liability per item is £500 unless a higher value is declared and accepted in writing
• We are not liable for consequential, incidental, or special damages
• Customers with high-value items should consider additional insurance

7. Risk and Insurance

Items left with us are covered by our business insurance for fire, theft, and accidental damage. However:

• Coverage is limited to the declared value of the item
• Customers should declare any items valued over £100
• We recommend customers maintain their own insurance for high-value items
• Some exclusions may apply - please ask for details

8. Cancellation and Refund Policy

8.1 Cancellation Rights

• Customers may cancel orders before work begins
• Once work has commenced, cancellation may result in charges for work completed
• Custom alterations cannot be cancelled once work has begun
• Consultation fees are non-refundable

8.2 Refunds

• Refunds will be considered if we cannot complete the work as agreed
• No refunds for completed work that meets the agreed specifications
• Refunds, if applicable, will be processed within 14 days
• Refunds will be made to the original payment method

9. Warranties and Guarantees

9.1 Workmanship Guarantee

• We guarantee our workmanship for 6 months from completion date
• This covers defects in our repair or alteration work
• Normal wear and tear is not covered
• Guarantee is void if items are altered by another party

9.2 Limitations

• We do not warrant the durability of aged or fragile fabrics
• Color matching guarantees apply only to new matching materials
• Fit satisfaction is subjective and not guaranteed beyond industry standards

10. Website Terms

10.1 Use of Website

• The website is for informational purposes and to facilitate service bookings
• All content is protected by copyright and may not be reproduced without permission
• Users must not attempt to compromise the security of the website
• We reserve the right to terminate access for misuse

10.2 Content Accuracy

• We strive to ensure information accuracy but cannot guarantee completeness
• Prices and services may change without notice
• Images are for illustration purposes and may not represent actual results

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

12. Intellectual Property

• All content on this website is owned by Britannia Clothing Repair or licensed to us
• The Britannia Clothing Repair name and logo are our trademarks
• Users may not use our intellectual property without written permission
• We respect the intellectual property rights of others

13. Dispute Resolution

13.1 Internal Resolution

• We encourage customers to contact us directly with any concerns
• We will make reasonable efforts to resolve disputes amicably
• Complaints should be made in writing within 30 days of service completion

13.2 Alternative Dispute Resolution

• Unresolved disputes may be referred to mediation
• We are members of relevant trade associations that provide dispute resolution services
• Customers may also contact their local trading standards office

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, fire, flood, or other acts of God
• War, terrorism, civil unrest, or government actions
• Pandemic, epidemic, or public health emergencies
• Supply chain disruptions or material shortages
• Strikes, labor disputes, or other industrial action

15. Governing Law and Jurisdiction

• These Terms are governed by the laws of England and Wales
• Any disputes will be subject to the exclusive jurisdiction of the English courts
• If any provision is found unenforceable, the remainder shall remain in effect

16. Business Information

17. Consumer Rights

These Terms do not affect your statutory rights as a consumer under UK law, including:

• Rights under the Consumer Rights Act 2015
• Rights to cancel certain contracts
• Rights to refunds for faulty services
• Protection against unfair contract terms

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any changes. We recommend reviewing these Terms periodically.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

20. Effective Date

These Terms of Service are effective as of March 1, 2024.